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General Information : |
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Buy, Sell, Exchange : |
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Buy e-currency payment by
VISA MASTER AMEX JCB cards : |
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Buy e-currency payment by
Paypal : |
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日本語
FAQ : |
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General Information : |
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What is e-currency?
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Funds that are stored
digital and used for various transactions online. This
is also how funds are out xchanged and inx changed
within our exchange service
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Back to up
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What exactly
your company name?
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Escrow, Inc. and other
owned web site name is
Japan e-gold Exchange Service witch is service for
e-gold exchange service.
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Where is your company registration and operated location?
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Operation location is
originaly at Tokyo office. however, most customer
support person's location (world wide and world standard
time)
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Are your
business is only online?
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No, available for in
person service at our Tokyo office and Money Change
Service also available.
for more detail at here.
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Can i
use your service from out of Japan?
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Off course, all online
service available from World wide where ever you are
online.
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Buy, Sell, Exchange : |
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How do I buy e-currency?
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It is easy to fund your
e-currency account, all you need to do is use the
Buy e-currency order form. You
then need to choose what option you are going to use.
You can either send funds via VISA MASTER Credit or
Debit card, Paypal, International Bank Wire or
Western Union. International bank wires are available to
send from every bank in the world and cost about $25 -
$30. We accept bank wires from ANY bank in ANY country.
Our charges start from 1.79%. When you submit an order
we send you our payment details. You can only send
cleared funds to our bank account (i.e. we do not
accept bank drafts or cheques). Work out how much to
send us by using the fee chart and Calculators for
buying e-currency. When we receive the money, we will
send the e-currency to your account.
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Exactly how much
e-currency will I get for my money?
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Our rates change to match
market conditions. Please use our
Calculators for buying e-currency.
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How do I purchase
e-currency using a Credit/Debit Card?
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Yes you can
just select payment methods category by VISA MASTER
Credit or Debit card.
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How
do I transfer
e-currency back to cash?
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To get e-currency
transferred to cash is easy, all you need to do is sell
it to us. Fill out the Sell
e-currency order form and send us your e-currency.
We in turn send the value to you via international bank
wire or Western Union. There maybe fees, commissions and
special offers regarding this service, depending on the
amount and the particular e-currency you are selling, so
please check the Exchange rates for details or use our
Calculators for selling e-currency.
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How to I convert or
exchange one e-currency to another e-currency?
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To get e-currency
transferred/exchanged/converted into another e-currency
is easy. Just place order each e-currency's and select
payment by each e-currency too. Then fill out the order
form and send us the e-currency you are converting. When
we receive the e-currency, we will complete the order.
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Buy e-currency payment by
VISA MASTER AMEX JCB cards : |
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Is it all available payment by VISA MASTER AMEX JCB card
(issued world wide) ?
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Yes. but all credit company does not
accept use for e-currency exchange service. however, we
use your card transaction by our partners authorized
payment system. your
credit card will be charged by them shop
name and amount
by JPY. Please do not complain to your card company
and make sure again amount with your e-currency purchase
amount.
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How long take time to be completed exchange?
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within 3 business day
after your card transaction completed. but if your
exchange amount over $500. it takes more need 5 business
day to make sure your transaction completed
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Is there any other charge payment by those card?
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No we don't have. only
charge our exchange fee by %. please check update our
exchange fee at
this page
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Dose accept
unlimited amount?
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No. max limit $1000
and minimum $40
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Can i use my wife's
card?
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No you can not. all
card available card holder only. also you can not
dispute to your card issued company after made
transaction. and DO NOT USE ANY
FRAUDULENT TRANSACTION
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What is billing
names on card?
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You can see these
information after your order completed with exactly card
charges amount normally billing company name PC or
Electronic shop in Japan and your online purchased
issued all in Japan
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Is there any other identification document needs?
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If your order amount over
$500 must sent us your these copy of identifications
- Copy of your ID (Passport or local government issued
ID)
- Copy of recent your card billing statement
You can sent us by email (scanned copy) or FAX these
document before exchange will be done
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Buy e-currency payment by
Paypal : |
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Can i exchange pay by Paypal and you sent me e-currency
right a way?
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No all payment by Paypal
need take 3-5 business day. we never instant switch
exchange payment by Paypal. this is security reason and
you must clear our verification process
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Why does it need verification process payment by Paypal
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We have to block charge
back reverse by Paypal fraudulent transaction. some
people high jacking paypal account and try exchange to
e-currency. but all these amount will be reversed and we
lost amount. also we need proof of paypal real account
holder
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How to
clear your verification process ?
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We give you how to steps
instruction to clear verification process after you made
place order
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Can i use
my friends Paypal account ?
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No. all Paypal
transaction must be real account holder.
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日本語 FAQ : |
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御サービス、及び御社について教えてください
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当サービスは世界主要電子マネー（e-currency）を換金・現金化するエクスチェンジプロバイダーです。有限会社エスクロにて運営しております。有限会社エスクロでは外貨両替業務を中心にサービスを提供しております。会社業務内容に関して日本語照会ページを設けておりますのでご参照下さいませ。
http://jp.cyberex.jp
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どのように申し込みすればよろしいですか？
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まず、各種電子マネー（e-currency）毎、及び支払う手段により手数料が異なります。手数料一覧ページにて手数料をご確認願います。各手数料欄に"Order
Now"とありますのでそちらをクリックしていただきますと申し込みフォームに移動します。以降ガイダンスに従って申し込み手続きと支払い手続きをしていただきます。
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日本語の申し込みページはありませんか？
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大変申し訳ございませんが、現在、日本語による申し込みページは用意しておりません。
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申し込みページが全て英語でわかりません。サポートしていただけますか？。
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大変恐縮ではございますが、通常の申し込みは全てフォームへ入力いただくのが必須（管理業務を徹底・間違いを防ぐためにも）である事と、日本語対応できるスタッフが限られている為、日本語による万全なサポートは出来かねます。これは各種e-currencyを利用されるお客様の層がまだ日本の方への需要が多いわけではなく、当方としましてもこれらの体制を万全にする事はできかねますこと何卒ご理解頂ければ幸いです。
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各申し込みフォーム以外の申し込み手段はありませんか？
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大口のお取引、及び当事業所（東京都台東区）に直接起こしの場合は直接担当者にお申し付けくださいませ。
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御事務所におじゃまして直接払うことは出来ますか？
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はい、可能です。但し、手数料はそれぞれ異なりますので手数料一覧ページにてご確認下さいませ。
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日本の銀行口座へ日本円で振り込めますか？
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はい、可能です。申し込みフォームの支払手段選択欄のところで
"Domestic deposit in Japan" をご選択の上
次のステップへお進みください。日本国内の銀行への振込先をご確認頂けます。
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日本国内の銀行口座へe-currencyを現金化した金額を送金してもらうことはできますか？。
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はい、もちろん可能です。申し込みフォームの換金額受取手段選択欄のところで"Domestic deposit in
Japan" をご選択の上 次のステップへお進みください。
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私は日本国外に銀行口座を持っております。そちらの銀行口座へe-currencyを現金化した金額を送金してもらうことはできますか？。
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はい、もちろん可能です。申し込みフォームの換金額受取手段選択欄のところで"International bank
wire" をご選択の上 次のステップへお進みください。
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各
e-currencyの詳細とどのような使い方があるかアドバイスいただけませんか？
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大変申し訳ございませんが、私どもはあくまでe-currencyの換金・現金化をサービスするエクスチェンジプロバイダーであり、これらの使途、内容、及びこれらを用いた投資・金融商品などに関するアドバイスを出来る立場にございません。また関与もございませんので誤解を招くことが内容、アドバイスを含め一切の情報にも感知いたしませんこと何卒ご理解頂ければ幸です。
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