Cyber Exchange Service Japan
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FAQ
 
General Information :
Buy, Sell, Exchange :
Buy e-currency payment by VISA MASTER AMEX JCB cards :
Buy e-currency payment by Paypal :
 
General Information :
 

What is e-currency?

Funds that are stored digital and used for various transactions online. This is also how funds are out exchanged and in exchanged within our exchange service

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What exactly your company name?

Cyber Exchange Service, LLC. and other owned web site name is Japan e-gold Exchange Service witch is service for e-gold exchange service (note close on 2008.03).

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Where is your company registration and operated location?

Operation location is originaly at Tokyo office. however, most customer support person's location (world wide and world standard time)

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Are your business is only online?

No, available for in person service at our Tokyo office and Money Change Service also available. for more detail at here.

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Can i use your service from out of Japan?

Off course, all online service available from World wide where ever you are online.

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Buy, Sell, Exchange :
 

How do I buy e-currency?

It is easy to fund your e-currency account, all you need to do is use the Buy e-currency order form. You then need to choose what option you are going to use. You can either send funds via VISA MASTER Credit or Debit card, Paypal, International Bank Wire or Western Union. International bank wires are available to send from every bank in the world and cost about $25 - $30. We accept bank wires from ANY bank in ANY country. Our charges start from 1.79%. When you submit an order we send you our payment details. You can only send cleared funds to our bank account (i.e. we do not accept bank drafts or cheques). Work out how much to send us by using the fee chart and Calculators for buying e-currency. When we receive the money, we will send the e-currency to your account.

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Exactly how much e-currency will I get for my money?

Our rates change to match market conditions. Please use our Calculators for buying e-currency.

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How do I purchase e-currency using a Credit/Debit Card?
Yes you can just select payment methods category by VISA MASTER Credit or Debit card.

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How do I transfer e-currency back to cash?

To get e-currency transferred to cash is easy, all you need to do is sell it to us. Fill out the Sell e-currency order form and send us your e-currency. We in turn send the value to you via international bank wire or Western Union. There maybe fees, commissions and special offers regarding this service, depending on the amount and the particular e-currency you are selling, so please check the Exchange rates for details or use our Calculators for selling e-currency.

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How to I convert or exchange one e-currency to another e-currency?

To get e-currency transferred/exchanged/converted into another e-currency is easy. Just place order each e-currency's and select payment by each e-currency too. Then fill out the order form and send us the e-currency you are converting. When we receive the e-currency, we will complete the order.

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Buy e-currency payment by VISA MASTER AMEX JCB cards :
 

Is it all available payment by VISA MASTER AMEX JCB card (issued world wide) ?

Yes. but all credit company does not accept use for e-currency exchange service. however, we use your card transaction by our partners authorized payment system. your credit card will be charged by them shop name and amount by JPY. Please do not complain to your card company and make sure again amount with your e-currency purchase amount.

 

How long take time to be completed exchange?

within 3 business day after your card transaction completed. but if your exchange amount over $500. it takes more need 5 business day to make sure your transaction completed

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Is there any other charge payment by those card?

No we don't have. only charge our exchange fee by %. please check update our exchange fee at this page

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Dose accept unlimited amount?

 No. max limit $1000 and minimum $40

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Can i use my wife's card?

 No you can not. all card available card holder only. also you can not dispute to your card issued company after made transaction. and DO NOT USE ANY FRAUDULENT TRANSACTION

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What is billing names on card?

You can see these information after your order completed with exactly card charges amount normally billing company name PC or Electronic shop in Japan and your online purchased issued all in Japan

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Is there any other identification document needs?
If your order amount over $500 must sent us your these copy of identifications

- Copy of your ID (Passport or local government issued ID)
- Copy of recent your card billing statement

You can sent us by email (scanned copy) or FAX these document before exchange will be done

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Buy e-currency payment by Paypal :
 

Can i exchange pay by Paypal and you sent me e-currency right a way?

No all payment by Paypal need take 3-5 business day. we never instant switch exchange payment by Paypal. this is security reason and you must clear our verification process

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Why does it need verification process payment by Paypal ?

We have to block charge back reverse by Paypal fraudulent transaction. some people high jacking paypal account and try exchange to e-currency. but all these amount will be reversed and we lost amount. also we need proof of paypal real account holder

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How to clear your verification process ?

We give you how to steps instruction to clear verification process after you made place order

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Can i use my friends Paypal account ?

No. all Paypal transaction must be real account holder.

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